Effective Date: 1st April, 2025
Overview
This Privacy Policy outlines how Mohanji Fragrance Holdings Ltd ('we', 'us', or 'our') gathers, uses, and shares your personal information when you access or interact with our website (www.mohanjifragrance.com), use our services, make a purchase, or contact us regarding our platform (together, the 'Services'). The terms 'you' and 'your' refer to any individual whose personal data is collected under this policy, including visitors, customers, or other users.
Policy Updates
We may revise this Privacy Policy occasionally to reflect changes in our business practices, legal obligations, or operational procedures. Any changes will be published on our website, with the date of the latest update clearly indicated at the top. Additional steps may be taken as required by applicable law.
Information Collection and Use
We collect personal data through various methods, depending on your interaction with our Services. We use this information to communicate with you, operate and enhance our Services, comply with legal requirements, uphold our terms and conditions, and safeguard both our users and our platform.
Categories of Personal Data We Collect
Depending on your activity with our website and services, the personal information we collect may include data that directly identifies you or can be associated with you. The following types are typically collected:
Information You Provide Directly
When you use our Services, you may share personal details with us such as:
- Contact information: name, email, phone number, and mailing address.
- Order-related data: billing/shipping address, payment details, and communication preferences.
- Account credentials: usernames, passwords, and any security verification information.
- Shopping preferences: viewed products, saved items, cart contents, loyalty points, and gift cards.
- Customer service communication: any details you provide when contacting our support team.
While you may choose not to provide some of this information, it may affect your ability to use certain features of our Services.
Automatically Collected Usage Information
We collect certain technical data automatically when you interact with our Site. This 'Usage Data' may include your device type, browser details, IP address, and how you use the Site or Services. We use cookies, web beacons, and similar tracking technologies to gather this information.
Data from Third-Party Sources
We may also receive information about you from third parties, including:
- Service providers like Shopify, which help us operate our platform.
- Payment processors who collect data necessary to complete your transactions.
- Advertising and analytics partners who use cookies and tracking tools.
We treat all third-party data in accordance with this Privacy Policy.
Use of Your Personal Data
- Providing Services: We process your data to fulfill orders, manage your account, arrange shipping, and support account features. Shopify may process your data as described in its privacy policies.
- Marketing: We may use your data to send promotional messages, show relevant ads, or personalize content. If you’re located in the EEA, we rely on legitimate interest as the basis under Art. 6(1)(f) GDPR.
- Security & Fraud Prevention: Your information may be used to prevent or investigate fraud, abuse, or illegal activity. If you register for an account, please keep your login details secure.
- Customer Support & Improvements: We use your data to respond to inquiries and improve our offerings, again based on our legitimate business interests under GDPR.
Cookies and Tracking Technologies
We use cookies and similar tools to enhance site functionality and understand user behavior. These may be set by us or third-party services (such as Shopify or advertising networks).
You can adjust cookie settings in your browser, though disabling them may impact how the Services function.
We recognize the Global Privacy Control (GPC) signal to opt-out of data sharing for advertising. For more, visit https://globalprivacycontrol.org/.
Sharing of Personal Data
Your information may be disclosed under the following conditions:
- To service providers helping with IT, payment processing, shipping, support, or analytics.
- To advertising and business partners who promote our products and services.
- When you consent to share information, such as using a social login or widget.
- With our corporate affiliates to support business operations.
- In the event of a merger, sale, legal investigation, or to comply with legal requirements.
Categories of Data Disclosed
In the past year, we may have disclosed the following personal data types for business or marketing purposes:
- Identifiers: names, emails, phone numbers.
- Customer records: addresses, order history.
- Shopping behavior and support history.
- Technical and usage data: IP address, device data.
Recipients include vendors, affiliates, and marketing partners. Sensitive personal data is never used to infer characteristics or shared without consent.
Third-Party Links and External Sites
Our website may contain links to external websites. We are not responsible for their privacy policies, content accuracy, or data practices. Please review those policies independently.
Children’s Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect data from minors. If you believe a child has provided personal data, please contact us for removal.
Security and Data Retention
While we implement safeguards to protect your data, no system is completely secure. Please avoid transmitting sensitive information over unsecured channels.
We retain your information only as long as necessary for business, legal, and contractual obligations.
Your Rights
Depending on your jurisdiction, your rights may include:
- Access to your data.
- Requesting correction or deletion.
- Data portability.
- Opting out of targeted advertising or data sales.
- Restriction or objection to data processing.
- Withdrawal of consent (where applicable).
- Lodging complaints with regulators.
You can exercise your rights through tools on our site or by contacting us. We may need to verify your identity before fulfilling your request.
Complaints and Appeals
If you are unhappy with how your data was handled, you may contact us directly. If unsatisfied with our response, you may contact your local data protection authority.
International Data Transfers
We may transfer and store your information outside your country, including to partners and providers located internationally. For transfers outside the EEA or UK, we rely on legal frameworks such as Standard Contractual Clauses to ensure adequate protection.
Contact Information
If you have questions or requests related to your personal data, please reach us at:
Email:info@mohanjifragrance.com
Address: Mohanji International Sàrl, Chemin de la Jardinière 9, CH-1260 Nyon, Switzerland.
Mohanji International Sàrl is the data controller for purposes outlined in this Privacy Policy.